June 6, 2018 Atom Tickets Purchase Terms

Note: These terms and conditions are no longer applicable and are for archival purposes only.

Last Updated June 6, 2018

These Atom Tickets Purchase Terms (the “Purchase Terms”) are intended to supplement Atom Tickets’ Terms of Use and, with such Terms of Use, constitute a binding, contractual agreement between You, an individual user, and Atom Tickets, LLC (“Atom Tickets,” “We,” “Us,” and “Our”) regarding Your purchase, redemption, and use of Tickets, Concessions, and Merchandise.

The Purchase Terms are hereby incorporated into the Terms of Use, and any terms not defined in these Purchase Terms have their respective meaning as set forth in the Terms of Use. To the extent that there is any conflict between these Purchase Terms and the Terms of Use, the provision(s) in these Purchase Terms will prevail, but solely to the extent such conflict exists.


We may in Our sole discretion modify these Purchase Terms on a going-forward basis. We will notify You of any such changes by posting notice of the changes on the App or Website, and/or by providing e-mail notice. We will also update the “Last Updated” date at the top of the Purchase Terms. However, such revisions will not affect previously purchased Tickets, Concessions, or Merchandise. Your continued use of the Atom Tickets Properties and Our Services after We make changes is deemed to be acceptance of those changes, so PLEASE REGULARLY CHECK THE ATOM TICKETS PROPERTIES FOR UPDATES AND TO VIEW THE THEN-CURRENT PURCHASE TERMS.

Each Ticket purchased is a license to attend a particular Event, and is subject to any additional terms applicable to that Ticket that may be set by the venue or organization hosting the Event on the Ticket. The following terms and conditions govern any purchases made on the Atom Tickets Properties or through the Services.

Please be aware that We regularly investigate orders for potential fraud and abuse and We reserve the right to cancel any orders that We believe are fraudulent or abusive of these Purchase Terms or Our Terms of Use including, but not limited to, multiple high-ticket orders to single showtimes.

  1. Ordering. Each Order is limited to a maximum of ten (10) Tickets per order. However, the number of Tickets You are able to purchase for an Event may be fewer than ten (10) Tickets because every venue has a set maximum capacity, and Atom Tickets can only sell the limited number of Tickets available per Event. Atom Tickets does not control Ticket inventory or availability and is not responsible if You are unable to purchase a Ticket because an Event has sold out or has fewer tickets available than You would like to purchase. You do not have (and should not assume that You have) a valid Ticket unless and until You receive a confirmation e-mail, notification, or SMS from Atom Tickets. Atom Tickets will not be responsible for losses (monetary or otherwise) if You assume that an order (for Tickets, Concessions, or Merchandise) was or was not placed because You failed to receive confirmation. If You do not receive a confirmation after completing Your purchase, or if You experience an error message or service interruption after submitting Your payment information, it is Your responsibility to confirm with Us whether or not Your order has been placed. Only You may be aware of any problems that may occur during the purchase process.

  2. Pricing. Ticket prices may fluctuate based on a number of factors, including discounts applied based upon the size of Your purchasing group. In view of the foregoing, the final price You pay for a ticket may be less than the price You are presented at the time of Your purchase.

  3. Pricing Errors. Unless otherwise prohibited by law, if: (i) the amount You pay for a Ticket, Concessions, or Merchandise is incorrect because of an error in a price posted on the Services or otherwise communicated to You; (ii) You are able to order a Ticket before its scheduled public offering; (iii) You are able to order a Ticket that was not supposed to have been released for sale; or (iv) the amount You pay for a Ticket, Concessions, or Merchandise is incorrect for any other reason, Atom Tickets will have the right to cancel that Ticket, the Concessions, or the Merchandise (or the order therefor) and, if Your credit card has been charged, refund You the amount that You paid. These remedies will apply regardless of whether the error is attributable to human error or a transactional malfunction of the Services.

  4. Using Tickets. All Tickets and Concessions are non-refundable and not redeemable for cash, unless required by law. Tickets for admission to (and related Concessions for) a specific Event at a named venue have no value once the Event date and time has passed. You may not transfer, reproduce, resell, modify, gift, or trade Tickets or Concessions. Tickets are generally delivered through the App but may also be delivered via e-mail or SMS. Tickets may only be redeemed one time. If You forward a Ticket and it is redeemed by another person, Your Ticket will no longer be valid. If a venue does not honor the Ticket or Concessions, please contact Us promptly at [email protected].

  5. Limited License and Ejection. Venues and Event promoters reserve the right, without refund of any amount paid, to refuse admission to or eject any person whose conduct is deemed disorderly, who uses vulgar or abusive language, or who fails to comply with venue or Event promoter rules (including any applicable rules on searching Your belongings, prohibited items, and prohibitions on recordings). We do not set any venue or Event rules, but You understand that You must comply with such rules to use any Tickets. Breach of these rules may terminate Your license to attend the Event, and You will not be eligible to receive a refund. A Ticket is a revocable license and admission may be refused upon refunding the Ticket's face amount.

  6. Cancelled Events. In the event an Event is canceled or postponed by the venue or organizer, We will provide You with a refund, credit, or exchange (in Our discretion). Atom Tickets will not be liable for any losses (monetary or otherwise) that You or anyone else incurs in connection with a canceled or postponed event. Please contact Us about any such issues at [email protected].

  7. Disclaimer. Atom Tickets sells Tickets and Concessions for Events, but is not responsible for the conditions at the venues where the Events take place, any aspect of the Concessions or for the actions of the Event promoters, the owners of the venue, or any participants or spectators at the Events. The venue, and not Atom Tickets, is solely responsible for (i) providing the Event or activity and all related goods and services; and (ii) any and all injuries, illnesses, damages, claims, liabilities, and costs You may suffer, directly or indirectly, as a result of You attending the Event. If You are injured at an Event, immediately ask an usher or other Event staff for directions to a medical station. By purchasing a Ticket through Atom Tickets, You agree to these Purchase Terms on behalf of Yourself and any accompanying minor and You agree that You assume all risks incidental to the Event for which a Ticket is issued, whether before, during, or after the Event. To the fullest extent permissible under applicable law, Atom Tickets disclaims all liability for conditions at the venues where the Events take place, and for the actions of the Event promoters, the owners of the venue, or any participants or spectators at the Events, and You expressly waive any and all claims You might have against Atom Tickets that arise from such conditions or actions.

  8. Merchandise. From time-to-time We may offer the purchase of Merchandise with or related to the purchase of Tickets. Any Merchandise purchased is subject to additional terms applicable to that Merchandise offer, which may be set by Us or the organization offering the Merchandise. All Merchandise is non-refundable, except as may otherwise be allowed in the additional terms applicable to that Merchandise offer, and not redeemable for cash, unless required by law. You may not resell Merchandise. Merchandise will generally be delivered in the manner and timeframe outlined in the additional terms applicable to that Merchandise offer.

  9. Contacting Atom Tickets. You can contact Us at any time via e-mail at [email protected], telephone at 844-838-6284, mail at Atom Tickets, LLC, 2700 Colorado Avenue, Santa Monica, CA 90404, or our contact form at https://www.atomtickets.com/help/contact.