Note: These terms and conditions are no longer applicable and are for archival purposes only.
Last Updated: June 6, 2018
Welcome to Atom Tickets!
1. CHILDREN’S USE OF ATOM TICKETS’ SERVICE AND THE ATOM PLATFORM.
Protecting the privacy of children is very important to Us. Our Services are not directed to children and children are not eligible to use Our Services. If You are 13 years of age or older, but under 18 years of age, You may only use Our Services with the involvement of a parent or guardian. We do not specifically market to individuals We actually know are under 13 years of age, We do not collect or maintain Personally Identifiable Information from individuals We actually know are under 13 years of age, and no part of Our Services is designed to attract individuals under 13 years of age. If We later learn that a user is under 13 years of age, We will take steps to remove that user's Personally Identifiable Information from Our databases and to prevent the user from utilizing the Services.
2. TYPES OF INFORMATION ATOM TICKETS COLLECTS ABOUT YOU, AND HOW IT’S COLLECTED.
In general, there are two types of information we collect about you – Personally Identifiable Information and Anonymous Information, as defined above.
PERSONALLY IDENTIFIABLE INFORMATION
In general, the Personally Identifiable Information We collect enables Us to provide Our Services and use of the Atom Platform to You and make our Services more relevant and useful to You and others. We also collect Personally Identifiable Information that You submit to Us voluntarily, for example, at registration, when you sign up for e-mail or text notifications, through Your claiming or using special offers, in the course of Your use of Our Services and the Atom Platform, when You respond to surveys, and when You otherwise communicate directly with us. To use certain features of the Services, We require You to create an "Account" by providing Your name, phone number, e-mail and/or a password. When You purchase Tickets or Concessions, We will collect all information necessary to process the transaction. Through Your use of the Services, We may also collect additional information, including Your IP address. In addition, the Services may access Your device’s image storage applications and contacts, with Your consent, to facilitate Your use of certain features of the Services.ANONYMOUS INFORMATION
When You communicate with Us or otherwise interact with publicly available areas of Our Services and the Atom Platform, including posting comments, ratings, or reviews, We will collect and store any information that is contained in Your communications and/or comments (“Public Postings”). Any information You choose to provide when using the Services should reflect how much You want other Users to know about You. You can choose not to provide Us with certain information, but this may limit the features of the Services and the Atom Platform You are able to use.
As You use the Atom Platform, We may collect location-based information from You through Your mobile or other location-aware device. Certain of Our Services are location-specific and can provide helpful information based on where You are. If You consent to telling Us where You are (i.e., by allowing Your mobile device to send Us Your location), We may use that information to provide You with location-based information. If You want to deactivate this feature, You can disable location services on Your mobile device, but We will not be able to provide those Services. Please contact Your carrier for more information.
When we collect Your Personally Identifiable Information, We may automatically associate that information and information that We collect with Your account so that We can identify You across multiple devices, browsers, and networks. We may also obtain information about You from a third-party data aggregator, cookie technology operator, advertising network, or other form of data company.
Note: Please remember that others may have access to your device. To protect your privacy, you should always log out from the Atom Platform after using any shared devices.
Limits on Collection of Personally Identifiable Information: We will not collect Personally Identifiable Information indiscriminately, but will limit Our collection of Personally Identifiable Information to that which is reasonable and necessary to perform the Services. We will also collect Personally Identifiable Information as authorized by law.
INFORMATION COLLECTED FROM YOU ABOUT OTHERS
If You use Our Services to purchase Tickets for others, share Your plans with others, or invite others to use Our Services, You can choose to provide Us with the names, phone numbers, e-mail addresses, and contact profile photographs of those individuals. By doing so, You represent and warrant that any contact information You provide is accurate and current and that you have obtained any consents from your contacts that are necessary for Us to access and upload the information You provide and to send Your contacts any information and messages that You choose to initiate through Our Services, including via e-mail and text message or short message service messages (“SMS”) number. You or the third party may contact Us at [email protected] to request the removal of this information from Our database. As this is associated with You, We consider it to be Your Personally Identifiable Information. Unless we have independently obtained the Personally Identifiable Information of an individual identified in Your contacts (for example, if such person has independently used Our Services), Our use of such information from Your contacts, with Your consent, shall be limited to facilitating Your use of the Services.
INFORMATION COLLECTED THROUGH SOCIAL NETWORKING SERVICES AND OTHER THIRD-PARTIES
We may create interfaces that allow You to connect with a social networking service ("SNS"), such as Facebook, through Our Services, or other third-parties. We work with the SNS’s application protocol interface (better known as their developer API) in a way that allows You to authorize Us to access Your account on that SNS on Your behalf. In order to provide this authorization, You do not provide Us with Your user name or password to the SNS, but You will need to log-in to that SNS directly through Our Services. Once authorized by You, the SNS provides Us a token that allows the SNS to recognize Us when We ask, on Your behalf, for access to Your account information or to post information. For example, when You click "Connect" to grant Us access to Your Facebook account, We will import Your name and other information from Facebook and, as You use Our Services, We may periodically check for updates to such information. You can revoke Our access to any SNS at any time by amending the appropriate settings from within Your account settings on the applicable SNS. Similarly, if You interact with Us through a social media function (such as, for example, “liking” a Facebook post or a tweet), You may be permitting us to have access to certain of Your information from Your SNS profile pursuant to the terms of that SNS.
We collect the following types of Anonymous Information:3. HOW ATOM TICKETS USES AND SHARES THE INFORMATION IT COLLECTS.
INFORMATION COLLECTED BY OUR SERVERS. To make Our Services more useful to You, Our servers (which may be hosted by a third party service provider) collect certain anonymous information from You, including Your browser type, operating system, , domain name, and/or a date/time stamp for Your visit.
LOG FILES. As is true of most apps and websites, We gather certain information automatically and store it in log files. This information includes browser type, Internet service provider ("ISP"), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Services, track users’ use of the Services, gather demographic information about Our user base as a whole, and better tailor Our Services to Our users’ needs. For example, some of the information may be collected so that when You visit the Services again, it will recognize You and the information could then be used to serve advertisements and other information tailored to Your interests.
MOBILE DEVICE. We may collect information about the computer or device You use to access Our Services, including the hardware model, operating system and version, MAC address, advertising device identifier, and mobile network information. In addition, the Services may access Your device’s image storage applications and contacts, with Your consent, to facilitate Your use of certain features of the Services. Unless we have independently obtained the Personally Identifiable Information of an individual identified in Your contacts (for example, if such person has independently used Our Services), Our use of such information from Your contacts, with Your consent, shall be limited to facility Your use of the Services. For more information about how You can control Our access to these applications, please see "Your Choices" below.
PIXEL TAGS. In addition, We may use pixel tags ("Pixel Tags") (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of online users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in apps and web pages. Pixel Tags also allow Us to send e-mail messages and in-app advertisements in a format users can read, and they tell Us whether e-mails have been opened and in-app advertisements viewed to help ensure that We are sending only messages that are of interest to Our users. We may use this information to reduce or eliminate messages sent to a user. We may allow third-party advertisers or partners to use Pixel Tags on the App for the same reasons and in the same methods identified above. We do not tie the information gathered by Pixel Tags to Our users’ Personally Identifiable Information, nor do We provide enough information to third parties for them to do so.
PERSONALLY IDENTIFIABLE INFORMATION
We may use Your Personally Identifiable Information to:ANONYMOUS INFORMATION
- Create and administer Your Account;
- Process and fulfill Your transactions;
- Provide You with the Services and customer support;
- Personalize and tailor the features and content of the Services to You;
- Market Our products, offers, and services, and those of third parties, to You that We believe may be of interest to You, including through text message or SMS, push notifications, and special offers in the App;
- Send newsletters, offers, updates, notices, announcements, and additional information to You related to Our Services and those of third parties;
- Understand how Our Services are used so we can continue to improve the Services we provide to You;
- Create consumer profiles and audience segments which may be used for targeted advertising of Our Services;
- Find and connect You with Your contacts, including to provide special offers from Us or third parties;
- Send offers or communications on your behalf to specifically requested recipients from Your contacts;
- Respond to Your requests, resolve disputes, and/or troubleshoot problems;
- Deter fraud or other potentially illegal activities, or to otherwise protect Us, You, and others from error and to safeguard Our business interests;
- Comply with legal and regulatory requirements;
- Communicate with You about the Services.
We may also use Your Personally Identifiable Information to create Anonymous Information records by excluding information that makes the information personally identifiable to You.
TICKET, CONCESSION AND MERCHANDISE PURCHASES . If You purchase tickets to a performance, and/or concessions in connection with such theatrical showing, You authorize Us to share Your name and information related to Your purchase (but not Your contact information) with the applicable venue. We do not control how such venue uses Your Personally Identifiable Information. You should contact the venue to understand how it may use Your Personally Identifiable Information. If You purchase merchandise, We will share Your name and information related to Your purchase (including Your contact information, to the extent such information is necessary for fulfillment of Your merchandise order) to a merchandise vendor or fulfillment party.
LOYALTY PROGRAM OPERATORS. We offer the ability for You to link Your Atom Tickets account with the loyalty rewards programs of certain companies offering loyalty or membership reward programs. When You indicate that You would like such a link to occur, We may share transaction information or other information (including Personally Identifiable Information) pertaining to You related to the transaction with the applicable company. We may also share this information with Our Affiliates, as defined below.
THIRD PARTIES DESIGNATED BY YOU. When You use the Services, the Personally Identifiable Information You provide will be shared with the third parties that You authorize to receive such information. This includes third party services You link to Your Account. To the extent You post Personally Identifiable Information in comments in a publicly available area while using Our Services (e.g., ratings and reviews), it will be available to other users of the Services who may use it at their discretion. Please be thoughtful about the information or comments that You post.
THIRD-PARTY SERVICE PROVIDERS AND VENDORS. We may share Your Personally Identifiable Information with Our third-party service providers that help Us provide Our Services to You including, by way of example, Our payment processors, vendors who provide technology services, and vendors who provide research and analytics (“Service Provider”). Service Providers will have access to Your Personally Identifiable Information needed to perform their business functions but may not use or share that Personally Identifiable Information for purposes outside the scope of their functions related to the Services.
We will retain the information you provide as long as you have an account with Atom Tickets. If you request to delete your account, we will retain your information for a period of 6 months to allow you to reinstate your account in case you change your mind. After a period of 6 months, your information will be anonymized by removing your Personally Identifiable Information. Your Personally Identifiable Information will then be deleted and the Anonymized Information will be included in our statistical database.
We may share Anonymous Information in the ways described above; however, with the exception of those examples above, the information We otherwise share with third-parties is limited to Anonymous Information. We use the Anonymous Information We collect to analyze trends, administer and improve the Services, track users’ movements in the App, and better tailor Our Services (and those of third parties) to Our users’ and potential users’ needs. For example, some of the Log Files may be collected so that when You use the App again, it will recognize You and the information could then be used to make available information tailored to Your interests. We reserve the right to disclose Anonymous Information publicly without restriction.4. HOW WE PROTECT YOUR INFORMATION.
We also share Anonymous Information with advertisers, studio partners, and their related agencies. For example, we may use or provide Anonymous Information to create consumer profiles and audience segments for targeted advertising. Because We share only Anonymous Information with advertisers, studio partners, and their related agencies, they are unable to identify You through this information. When You interact with or click on an advertisement, however, You may give the advertiser certain of Your Personally Identifiable Information.
We may also share Anonymous Information with third party tracking services ("Tracking Services") to help Us analyze how users use the Services. These Tracking Services collect only the advertising device identifier assigned to Your mobile device, rather than Your name or other personally identifiable information, and use it to collect information such as how often users open the App and what features they use in the App. We only use this information to improve Our Services and to better tailor Our offerings and Services (and those of third parties, such as movie studios) to You. We do not combine the information generated thereby with Your Personally Identifiable Information. The collection of this information does not enable these Tracking Services to personally identify or contact You.
We take the security and privacy of Your information very seriously. We use reasonable security arrangements to protect the Personally Identifiable Information in Our custody or control against unauthorized access, collection, use, alteration, disclosure, copying, modification, disposal or similar risks. We will take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of Personally Identifiable Information protection is implements by Our suppliers, vendors and agents.
Unfortunately, while We make reasonable efforts to ensure that Your information is secure on Our system, no data transmission over the Internet can be guaranteed to be 100 percent secure. As a result, We cannot guarantee the security of any Personally Identifiable Information You transmit to Us, and You do so at Your own risk. Your use of Our Services and the Atom Platform demonstrates Your assumption of this risk.
5. YOUR CHOICES REGARDING YOUR INFORMATION.
SMS MESSAGES. Our Services include communication by text message and, by signing up for Our Services, You expressly consent to receiving text messages from Us and other communications with You via Your mobile device. We do not charge for these messages. However, Your carrier's standard messaging, data, and other rates and fees still apply to any messages You send, Our confirmations, and all subsequent SMS correspondence and/or transmissions. All charges are billed by and payable to Your mobile service provider. At any time, in response to a text message from Us, You may text STOP to cancel or HELP for customer support information – You will continue receiving Service-related messages via e-mail and/or the App. We will not be liable for any delays in the receipt of any SMS messages as delivery is subject to effective transmission from Your mobile service operator.
COOKIES. If You decide at any time that You no longer wish to accept Cookies from Our Services for any of the purposes described above, then You can instruct Your browser, by changing its settings, to stop accepting Cookies or to prompt You before accepting a Cookie from the websites You visit. Consult Your browser’s technical information. If You do not accept Cookies, however, You may not be able to use all of the Services or certain features of the Services. If You have any questions about how to disable or modify Cookies, please let Us know by contacting Us at [email protected].
LOCATION INFORMATION. You can choose whether or not to allow the App to collect and use real-time information about Your device’s location through the device’s privacy settings or by opting out through the App. If You block the use of location information, You may not be able to use all of the Services or certain features of the Services.
CHANGING OR DELETING YOUR PERSONALLY IDENTIFIABLE INFORMATION. You may access, review, update, correct, or delete the Personally Identifiable Information in Your Account by contacting us. Certain information is necessary in order for Us to provide the Services; therefore, if You choose to delete such necessary information You may not be able to use the Services. If You choose to delete all of Your Personally Identifiable Information, then Your account may become deactivated. Please remember, however, if We have already disclosed some of Your Personally Identifiable Information to third parties, We cannot access that Personally Identifiable Information any longer and cannot force the deletion or modification of any such information by the parties to whom We have made those disclosures. In addition, Public Postings will not be deleted from Our Services, nor will any information We are legally obligated to retain.
DO NOT TRACK. At this time, We do not currently respond to Do Not Track (DNT) requests. We note that there is not yet a common understanding of how to interpret DNT signals and there is not a common definition of “tracking” with regard to DNT requests. We may begin responding to DNT request when a uniform technology standard regarding DNT requests is developed.
6. TREATMENT OF INFORMATION DISCLOSED TO THIRD-PARTIES.
7. CONSENT TO PROCESSING AND TRANSFER OF INFORMATION ABOUT CANADIAN USERS.
8. NOTICE TO CALIFORNIA RESIDENTS.
Under California law and due to the fact that We may, in the course of business, disclose Your Personally Identifiable Information to a third-party for their direct marketing purposes, We provide all California residents the right to obtain what information and to whom the information was provided in that regard by Us in the immediately preceding calendar year. If You are a California resident and want such a list, please provide a written request for such information to Atom Tickets, Attn: Privacy Manager, 2700 Colorado Avenue, 4th Floor, Santa Monica, CA 90404. In Your request, You must include Your name, Your current California address (complete address, including street address, city, state and zip code), and You must attest to the fact that you are a California resident. Unfortunately, We cannot and will not accept requests via e-mail, telephone or any other method, nor are We responsible for requests that are not properly labeled or sent, or that are otherwise incomplete.
Upon Our receipt of a valid written request for such information, We shall provide a list of any disclosures of the identified California resident’s Personally Identifiable Information to any third-party for direct marketing purposes within thirty (30) days of the receipt of such request. The list shall include the categories of Personally Identifiable Information disclosed to third-parties for their direct marketing purposes during the immediately preceding calendar year, the names and addresses of all of such third-parties, and to the extent We know, an indication of the third-party’s business. Such list may be in a standardized format and not specific to any individual. This list will be sent to You at the current California address included in Your request.
California residents shall only be entitled to have this information provided once per calendar year.
9. NOTICE TO UTAH RESIDENTS.
We reserve the right to transfer Your Personally Identifiable Information to a third-party (including Our affiliates and subsidiaries) for our own direct marketing.
11. DISCLOSURE REGARDING CERTAIN PARTNER SITES POWERED BY ATOM TICKETS.