I placed an order, now what do I do when I get to the theater?
It’s super easy. When you get to the theater, you can walk directly up to the ticket attendant (aka ticket-taker) and scan your QR code from your phone—no need to print anything.
QR Code Issue If you’re having trouble accessing your QR code, you can provide the ticket attendant with your ticket ID/confirmation number and they’ll be able to access your order. You can find this information in your confirmation text or email.
Example: Thanks for using Atom! Your order is confirmed: 2 tickets for Toy Story 4 at Cinemark 18 and XD at 06:05 PM, 06/26/2019. Just scan your QR code or use confirmation # 10851277901111 at the theater to redeem your tickets. View/manage your order here: http://bit.ly/2X6N9m6
Pre-Order Concessions If you pre-ordered concessions, your concessions and ticket are on the same QR code. Look for the Atom Concessions Pick-Up signs near the concessions counter. Just walk directly up to the counter and scan your QR code to pick up your concessions order*. That’s right—VIP service.
If you use the Atom Tickets app, make sure to enable location services and push notifications. When those are turned on, you’ll receive an alert when you’re close to the theater within 30 minutes of showtime that asks if you’d like the theater to start preparing your concessions order. Just hit “yes” and your goodies will be ready for pick-up before you even reach the concessions counter. Like magic.
*At AMC Theatres, your QR code will not be scanned when you pick up concessions. Instead, look for the designated pick-up area or signage to retrieve your order. If necessary, give the concessions attendant your confirmation # to assist with locating the order.
Concessions Seat Delivery If you pre-ordered concessions from a theater that provides seat delivery service, just scan your ticket, head into the theater and find your seat. The concessions counter will automatically be notified of your arrival when you scan your movie ticket and they’ll deliver your concessions directly to your seat.