My plans changed - can I cancel my order?

You can cancel an order up to 30 minutes before showtime from within the Atom App or website. Charges to your credit or debit card will be returned within 5 business days after cancellation.

Showtime already started? Unfortunately, due to theater policy, there is no cancellation or refund after showtime. Please contact a theater manager directly with any questions or concerns. If you're still not satisfied after contacting the theater you may email Atom Support at

If you redeemed a promo code or discount and then canceled the order, you’ll be able to reuse the code or discount if it is still valid. If you are not able to reuse the code or discount contact Atom customer support at 1-844-838-6284.


In the app:

  1. Tap on the "My Profile" tab (at the bottom right)
  2. Tap on the ticket (if you have more than one ticket, click "View All" to see more)
  3. Tap “Cancel Order”

On the website:

  1. Log in and click the arrow for the dropdown menu at the top right, next to your name (mobile web users just tap "My Profile).
  2. Click “My Tickets and Invites,” select the movie then “View Ticket”
  3. Under Info click “View Your Order Details”
  4. Scroll to the bottom to find the “Cancel Order” button

REGAL GIFT CARD USERS: Unfortunately, for tickets purchased using a Regal gift card, you will need to go to the box office to get a refund. Please note that refunds will not be issued after the movie starts. Sorry for the inconvenience.