What if I need to cancel my order?
You can cancel an order up to 30 minutes before showtime. If you need to cancel an order after the movie has started, contact a theater manager or Atom Customer Support at 1-844-838-6284.
Charges to your credit or debit card will be refunded within 3-5 business days (7-10 business days for third party payment methods like Amazon Pay, PayPal, Apple Pay, Google Pay, and Chase Pay).
If you redeemed a promo code or discount and then canceled the order, you’ll be able to reuse the code or discount if it is still valid. If you are not able to reuse the valid code or discount contact Atom Customer Support at 1-844-838-6284.
How to Cancel an Order
In the app:
- Tap the Atom Hub at the top left of the screen
- Tap on “Tickets & Rallies”
- Tap on “View Tickets”
- Tap on “Cancel Order”
- Tap on "Atom Cash" or "Refund"
From the website:
- Log in and click the arrow for the dropdown menu at the top right, next to your name
- Click “My Tickets and Invites,” select the movie, then “View Ticket”
- Under Info tap “View Your Order Details”
- Scroll to the bottom to find the “Cancel Order” button
- Click "Atom Cash" or "Refund"
You can also cancel a guest order in your confirmation email from Atom. Tap the "View Details" button then under "Info" tap on "View Your Order Details," then "Cancel Order."