Can I cancel my order and get a refund?

Yes. You can cancel an order up to 30 minutes before showtime. The charges will be refunded in 3–5 business days. If you need to cancel an order after the movie has started, contact a theater manager or Atom customer support at 1-844-838-6284.

If you redeemed a promo code or discount and then canceled the order, you’ll be able to reuse the code or discount if it is still valid. If you are not able to reuse the code or discount contact Atom customer support at 1-844-838-6284.

HOW TO CANCEL AN ORDER

In the app:

  1. Tap the main menu at the top left of the screen
  2. Tap on “Tickets & Invites”
  3. Tap on “View Tickets”
  4. Tap “Cancel Order”

If you’re using the app version that shows our dynamic wheel on the main page:

  1. Tap the main menu at the top left of the screen
  2. Tap on “My Tickets and Rallies”
  3. Tap on “View Event”
  4. Tap “View Your Order”
  5. Tap on “Cancel Order” at the bottom of the “Your Order” page

On the website:

  1. Log in and click the arrow for the dropdown menu at the top right, next to your name
  2. Click “My Tickets and Invites,” select the movie then “View Ticket”
  3. Under Info click “View Your Order Details”
  4. Scroll to the bottom to find the “Cancel Order” button