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The sets and production design were amazing. I agree the abridged version caught me by surprise but enjoyed it anyway without all the behind the scenes moments.
I missed seeing the whole production: views of the audience as people find their seats, the conductor entering the pit, the host introducing the production and conducting interviews during the intermissions, etc. The Fathom Events description does say it is "abridged", but I understood that to mean the story itself was shortened, not the whole experience. A better word for this might have been "truncated".